TERMS & CONDITIONS
Bookings
- All bookings must be made directly through SwiftWheels' official channels. Bookings made directly with a driver are not valid unless confirmed by SwiftWheels.
- Your booking secures a specific vehicle, driver and allocated time slot. If the full booked time is not used, the original booking charge still applies.
- Any changes to the journey, including time, route, stops, mileage, passenger numbers or luggage, must be approved in advance and may incur additional charges.
- SwiftWheels reserves the right to provide a suitable replacement vehicle or approved chauffeur partner where necessary.
Payments
- A booking request submitted through the website is not a payment transaction. SwiftWheels will contact you to confirm the journey and any applicable payment arrangements.
- Where a payment arrangement is agreed, the required amount and due date will be communicated before the booking is confirmed.
Cancellations
- Cancellations must be made directly through SwiftWheels.
- Cancellation charges, where applicable, will depend on the confirmed booking terms and how close the cancellation is to the journey.
- No-shows may be charged in accordance with the confirmed booking terms.
Waiting Time
- Waiting arrangements depend on the journey type and confirmed booking.
- Extra waiting time, route changes, additional mileage or extra stops may incur additional charges.
- Extensions are subject to vehicle and chauffeur availability.
- SwiftWheels is not responsible for delays caused by circumstances outside our reasonable control, including severe traffic, road closures, accidents, weather or other major disruptions.
Passenger Conduct & Vehicle Care
- Smoking, vaping, illegal activity, abusive behaviour and unauthorised food or drink are prohibited inside the vehicle.
- The driver may terminate a journey where passenger behaviour is unsafe, unlawful or damaging to the vehicle.
- The person making the booking is responsible for damage or excessive soiling caused by their party.
- Passengers must provide accurate passenger and luggage information before travel. SwiftWheels may refuse luggage or passenger numbers that exceed the vehicle's safe or legal capacity.
- Personal belongings are carried at the passenger's own responsibility. Any reasonable cost involved in returning lost property may be charged.
Submitting a chauffeur request confirms that you have read and accept these Terms & Conditions.